How do I get help from the staff?

To submit a help ticket type:

/ticket new why you need help

When you have successfully submitted a help ticket you will see a message on your screen saying that you submitted it. This means that the staff has been notified that you need help. We will look at your help request and answer it as soon as possible. If there are no staff on, we will see it as soon as we log in.

You can check on the status of your ticket with:

/ticket list

This will list all tickets you have submitted and their status (pending, onhold, claimed or closed). It will also tell you the number of your ticket (at the start of the line). Use this number to read specific information about your help request.

/ticket check #

This command uses the number assigned to your ticket (/tickets list if you can’t remember what number it has been assigned). This will display the full ticket, let you see any comments that have been put on it by staff (comments are usually questions asking for more information), and any comments you’ve put on the ticket.

/ticket comment # additional information related to your ticket

This command lets you add additional information to your help ticket. Use this command instead of submitting several tickets about the same topic. You also will use this command to answer questions posted by staff members if they aren’t on to answer directly.

/ticket close # why you closed the ticket

This command lets you close your own ticket. Use it if you realized that you didn’t need help or if you were helped and the ticket is still open the next day. Please include the reason why you closed the ticket so that we know if your issue was resolved or not.

Protecting Horses

We have a plugin that lets you claim your horse so that no one can steal it or kill it, and so that you can find it using a compass if it wanders off. It also lets you craft nametags, saddles, and horse armour (all of these items are typically only found in dungeons/mineshafts). Please note claimed horses can still die from damage, so treat your horse with care.

Claiming a horse

To claim a horse you simply need to name the horse using a nametag. If you don’t have a nametag you can craft one using 2 leather and 1 string in any crafting table.

craft nametag

 

To use a nametag you put it in the first slot of an anvil and then type in the name you want for your horse. To rename something in an anvil you have to have XP (the Enchantment Cost is the number of XP you need).

using nametag

You can see how much XP you have by looking at the green number above your hotbar (in this example I have 19 XP). If you don’t have enough XP to rename the nametag, you can earn more by fighting mobs, going mining, smelting ore in furnaces, and/or breeding animals. XP appears as floating green dots.

xp bar

Once you have the nametag ready you right click the horse you want to claim with it. The name you chose will appear over the horse and the plugin will tell you that you’ve successfully claimed that horse. You can only claim 10 horses so make sure you choose wisely (don’t worry you can sell them off to others, or unclaim them if needed).

Claiming the horse does not automatically tame the horse. You still need to tame it in order to ride it anywhere. To tame a horse you right click on it and ride it as many times as it takes before hearts appear. Once the hearts appear the horse no longer throws you off, and you can ride it anywhere you want if you have a saddle.

Saddles & Armour

To craft a saddle (required to really control a horse) you need 5 leather and 3 iron ingots.

craft saddle

You can also craft armour for your horse. This helps protect your horse from damage. Each type of armour takes 6 iron, gold, or diamonds and 1 wool in the following pattern

craft diamond horse armour

To put the saddle on the horse hold it in your hand and right click on the horse. This will open an interface that lets you put saddles and armour on your horses.

Helpful Horse Related Commands:

 /stables AddRider username
This command will let you give permission to your friends to use your horse. Only do this with people you trust.

/stables DelRider username

This command is used to make it so the username can no longer ride your horse.

/stables list

This will list the names of all your claimed horses. Once you find out the name of your horse, you can use the find command if your horse has wandered off.

/stables find horsename

This command will make it so that a compass will point in the direction of your horse. You can follow the compass to where your horse is happily wandering around.

/stables abandon

This command removes your claim to the horse. If you sell your claimed horse you should abandon it so that the new owner can claim it.

Click here to download this page as a pdf: Blocklandia commands – protecting horses

I have a question that’s not listed here. Who do I ask?

We love answering questions. If you didn’t find your answer in the FAQs or on our command list you can ask via chat on the server, use /helpme your question or Contact Us using the form on this website.

If you think your question should be added to the FAQ please use /helpme your question so that we have a log of the question and can add it the next time we update our FAQs.

I died and can’t find my stuff! How can I get it back?

Dying is awful! Depending on how you died, where you died, and how long ago it was, we may be able to find your items for you. Use /helpme I died and can’t find my stuff and a staff member may be able to help you.

Unfortunately we can’t guarantee that we’ll find your stuff, but if we can help you we will.

I NEED HELP!

Use the /helpme command when you need help from a staff member. You can use this command for any type of help. If there are no staff members on, we will see the ticket as soon as we log in.

Examples:

GRIEFING
/helpme I’ve been griefed.  It’s better if you do this standing at the exact location you’ve been griefed because we can teleport to the location you were in when you did the /helpme command.

LOST
This also works if you can’t find your house and there are no staff members online, you can type in /helpme I can’t find my house. I built it out of cobble in Peaceful..  Just make sure you include as much detail as you can about what you built your house out of, or where you built it. When a staff member logs in, they’ll see your help request and should get to it as soon as possible.

If you need to add more detail to a /helpme you can use the comment function. Do this by typing /comment # comment (the # is assigned when you put in the /helpme request). This way you don’t need to open multiple tickets for the same issue and can provide as much detail as needed. To see the number of a helpme ticket you can type /status and see your 5 most recent tickets.